Frequently Asked Questions

MusConv supports most popular platforms in the market.

You will be able to transfer your data between:

Spotify, Apple Music, Amazon Music, Google Play Music, YouTube, YouTube Music, iTunes, SoundCloud, Deezer, Tidal, Pandora, Napster, Last.fm, Discogs, Shazam, Slacker Radio, Hype Machine, JioSaavn, Audiomack, Playzer, Zvooq, Jamendo, Yandex Music and others.

Try to install this Microsoft update before running MusConv:

https://www.microsoft.com/en-US/download/details.aspx?id=40784

a) Problems with login?

In case you have problem with logging in to your Google Music Account or you see all the time Loading playlists… information in desktop app, please follow these steps.

• Make sure you enabled option to allow less secure apps to log in to your Google account. click here
• Visit DisplayUnlockCaptcha to unlock authentication system for your account
• In case you have 2 factor authentication, please generate new password for MusConv tool in your security settings. click here

b) Or alternatively please try following:

Try to edit your Google Play Music account to turn on 2-Step Verification ( it will allow you to add App password )

After that please generate App password.

c) How to generate an App password?

1. Visit your App passwords page. You may be asked to sign in to your Google Account.
2. At the bottom, click Select app and choose the app you are using.
3. Click Select device and choose the device you are using.
4. Select Generate.
5. Follow the instructions to enter the App password (the 16 character code in the yellow bar) on your device.
6. Select Done.

Once you are finished, you won’t see that App password code again.

However, you will see a list of apps and devices you have created App passwords for.

Note: You may not be able to create an App password for less secure apps.

Learn more about allowing less secure apps.

d) Why you may need an App password?

When you sign up for 2-Step Verification, Google normally send you verification codes.

However, these codes do not work with some apps and devices, like Outlook. Instead, you will need to authorize the app or device the first time you use it to sign in to your Google Account by generating and entering an App password.

More details here.

1. Can’t login?

Please try to log in to Spotify by email/password ( not by Facebook )

If you try to log in with spotify.user@emailaccount.com just try spotify.user or vice versa

2. Don’t see all playlists or cannot transfer all of them?

Please make playlists non-collaborative and public and try again.

Please try alternative way

1. Please select your source service > select playlists > transfer to CSV file.

2. Then select your source service as CSV > open just saved CSV file > select playlists > transfer to your destination music provider.

If still issue, please send just saved CSV file to support@musconv.com

Please install latest .net framework before running MusConv:

https://dotnet.microsoft.com/download/dotnet-framework-runtime

1. Open iTunes

2. Make sure you have Apple Music enabled and are logged in correctly to your account.

3. Go to File > Library > Export Library and then save it to xml file.

iTunes will take a few moments to save the songs and a new XML file with your songs will be created.

1. Open iTunes

2. Make sure you have Apple Music enabled and are logged in correctly to your account.

3. Go to File > Library > Export Library and then save it to XML file.

iTunes will take a few moments to save the songs and a new XML file with your songs will be created.

4. Now please go to iTunes, select iTunes and choose saved XML file. Then select destination service as Amazon Music. Press “Transfer”.

Enjoy your music in new place!

Yes, it does.

Yes, it does.

Yes, it does.

There is no limitation.

Yes, it can.

Yes, you can.

You can check music streaming service comparison videos here.

You can download trial version here.

You can buy MusConv here.