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Frequently Asked Questions


Yes, we do. You can watch it here

We offer 30 days money back guarantee. Check out refund policy here.

MusConv supports most popular platforms in the market.

You will be able to transfer your data between:

Spotify, Apple Music, Amazon Music(Prime, Unlimited, Unlimited HD), YouTube, YouTube Music, iTunes, SoundCloud, Deezer, Tidal, Pandora, Napster,, Discogs, Shazam, Billboard, LiveXLive, Plex, Emby, Qobuz, Anghami, iHeartRadio, Rekordbox, DJUCED, Serato DJ, Beatport, Beatsource, Roon, JioSaavn, Gaana, Audiomack, Mixcloud, Traktor, Mixxx, Playzer, Musixmatch, Hype Machine, 8Tracks,, Dailymotion, Jamendo, NetEase Music, Moov, MTV, Primephonic, MusicBrainz, SoundMachine, Windows Media Player, Groove Music, Bluesound, Dj Pro 2, Garmin, VKontakte, Yandex Music, Zvooq and others.

MusConv supports most popular playlist file formats in the market:

txt, csv, xml, m3u, m3u8, wpl, pls, json, xspf, zpl, asx, bio, fpl, kpl, pla, aimppl, plc, mpcpl, smil, vlc

Please install this Microsoft update and .net framework before running MusConv.

a) Problems with login:

If you have a problem logging in to your Google Music account or your playlists never finish loading, please follow these steps:

  • Make sure you have enabled the option to allow less secure apps to log in to your Google account. click here
  • Visit DisplayUnlockCaptcha to unlock authentication system for your account
  • If you have two factor authentication, please generate a new password for MusConv in your security settings. click here

b) Or alternatively please try the following:

Try to edit your Google Play Music account to turn on 2-Step Verification (it will allow you to add App password)

After that please generate the App password.

c) How to generate an App password?

  1. Visit your App passwords page. You may be asked to sign in to your Google Account.
  2. At the bottom, click “Select app” and choose the app you are using.
  3. Click “Select device” and choose the device you are using.
  4. Select “Generate”.
  5. Follow the instructions to enter the App password (the 16 character code in the yellow bar) on your device.
  6. Select “Done”.

Once you are finished, you won’t see that App password code again. However, you will see a list of apps and devices you have created App passwords for.

Note: You may not be able to create an App password for less secure apps.

Learn more about allowing less secure apps.

d) Why you may need an App password?

When you sign up for 2-Step Verification, Google normally sends you verification codes. However, these codes do not work with some apps and devices, like Outlook. Instead, you will need to authorize the app or device the first time you use it to sign in to your Google Account by generating and entering an App password.

More details here.

1. If you can’t login:

Please try to log in to Spotify by email/password ( not by Facebook )

If you try to log in with just try spotify.user ( without ) or vice versa: if you try to login with spotify.user, try

2. If you don’t see playlists or cannot transfer some of them:

Please make the playlists non-collaborative and public and try again.

3. If you don’t see your playlists at all:

Please turn off firewall temporarily while you use MusConv.
How to turn off Firewall for Windows
How to turn off Firewall for Mac

Please try an alternative way:

1. Please select your source service, then select your playlists, then transfer them to a CSV file.

2. Then select your source service as CSV, then open the CSV file you just saved, then select the playlists, and transfer them to your destination music provider.

If you still have trouble, please send the CSV file you just saved to

When MusConv copies tracks from the source service to the destination service, our software tries to match the same songs on the destination service. It’s important that those tracks actually exist on the destination service.
(So if it doesn’t match, it won’t be transferred)

You can read here that Amazon Music Unlimited offers more songs than Amazon Prime. (This is why we match fewer tracks for Amazon Prime accounts than its Amazon Music Unlimited service counterpart):

You can upgrade from Prime to Unlimited for just one day for a few dollars, do transfer and then switch back to Prime.

Musconv interface cannot install

Please install latest .net framework before running MusConv:

Download .net Framework

1. Open iTunes

2. Make sure you have Apple Music enabled and are logged in correctly to your account.

3. Go to File > Library > Export Library and then save it to xml file.

itunes to xml

iTunes will take a few moments to save the songs and a new XML file with your songs will be created.

1. Open iTunes

2. Make sure you have Apple Music enabled and are logged in correctly to your account.

3. Go to File > Library > Export Library and then save it to XML file.

itunes to xml

iTunes will take a few moments to save the songs and a new XML file with your songs will be created.

4. Now please go to iTunes, select iTunes and choose saved XML file. Then select destination service as Amazon Music. Press “Transfer”.

Enjoy your music in the new player!

Yes, it does.

Yes, it does.

There is no limitation.

Yes, it can.

Audio formats supported
MKV/MKA Vorbis, MP2, MP3, LC-AAC, HE-AAC, WMAv1, WMAv2, AC3, eAC3, Opus
WebMVorbis, Opus
OGGVorbis, Opus

Yes, you can.

You can check music streaming service comparison videos here.

Please press “Ignore” button.

You can download the trial version here.

You can buy the full version of MusConv here.

It is. You can read details here

MusConv is completely safe.
Please follow this guide

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