SoundCloud has become an integral part of the life of music lovers. This German music streaming service has become very popular due to its innovations, which have translated into very convenient features for the users of this streaming platform. But like any other streaming music service, SoundCloud has its issues. What should the user do in this case and how to inform the technical support service about the problem?
Soundcloud not working? The official SoundCloud support page can give you even better help with your problem. Alternatively, you can try contacting SoundCloud via your Twitter account.
Crashes in streaming services are especially annoying in the evenings. However, you can see from the chart above that it’s not just SoundCloud that can experience issues, other streaming portals also experience issues from time to time. It is in the evenings that Internet traffic is the most intense, because it is during this period of the day that the largest number of users work on the Internet.
First of all: problems can always arise in all kinds of networks or with all kinds of services. It doesn’t matter if it’s a social network, a telephone company, a cable provider, or a regular website. However, troubleshooting is not that easy. Mistakes can be countless, from the PC, through the home router, to the main distributor and provider.
Reboot all devices and reconnect. For Internet access, this applies to the router, the additional WLAN hotspot, any existing switches, in case of doubt also the splitter and of course the PC and laptop. Attention, the order can play a role in certain constellations: the router is rebooted first, then the switch, and finally the PC.
If the connection to the router works, then the connection to the outside world – to the Internet – is enabled. If the page opens, you can proceed to the next step. Otherwise: Check your network settings and browser.
If you are successfully connected to the Internet, but the bandwidth is low, you should use the DSL speed test. This eliminates the possibility of problems with the target server, but not with the Internet connection.
If none of the above helped, then the user can simply reinstall the music streaming application itself. In this case, you will need to log into your account again, so you should remember your username and password to enter the service.
In extreme cases, you can contact the technical support of the streaming service. In this case, you will need to describe your problem in as much detail and clearly as possible so that the technical support service can identify the problem as quickly as possible and give recommendations on how to fix it. The question should be asked briefly and succinctly, describing all kinds of symptoms of a failure in the streaming service. The fact is that there is a certain set of errors and ways to eliminate them. This is how any streaming platform works. And therefore, operators are looking for a correspondence to a particular problem and error and gives the user recommendations on how to solve it based on the experience already gained.
With these simple measures, you can eliminate various sources of errors and, in the worst case, reduce the time to talk to the support team.