Although Spotify is considered to be a nearly perfect music streaming service, like any other application, it can have its own bugs and problems. Let’s focus on the most common problems in the work of Spotify.
If the application is unstable on your device, then first of all you need to check the stability and speed of the Internet connection. To do this, there are many applications that can be used to measure the speed of the Internet online. They can be easily found on the Internet by the appropriate search query.
If you have low internet speed due to the fact that it is stipulated in your tariff plan, then you can increase this speed by contacting your provider. If initially the Internet speed is declared high, but in fact it is very low, then in this case, also contact your provider and ask to fix this problem.
One of the effective methods to get the app working properly is to restart your device. Restart your computer or smartphone, then launch Spotify and look at the quality of its work. Restart Spotify. Many times the Spotify app might freeze or have a random crash. The fastest solution is to close and then reopen Spotify. If you are using the web app, close and reopen your browser.
If the problem persists, you can contact the technical support of the Swedish music streaming service and ask how you can solve your problem. At the same time, try to formulate the question as detailed and precise as possible. This will help technical support specialists to give you correct and effective advice.
If none of the above helps, you can simply uninstall the app and re-download it from the app store. This will take some time, but you will install the latest version of Spotify anyway, which should be fast and efficient. In this case, you will need to log into your account again, so please remember your username and password to log into your account. If you do not remember it, then you will need to take several steps to help recover your password.
You may encounter a problem when the Spotify streaming app has no sound. Of course, you will start to think that there are certain problems with the service. But in this case, it’s most likely your sound card. Test sound outside of Spotify. If you see a problem, it means that the streaming service has nothing to do with it. Troubleshoot your sound card.
The cause of Spotify crashing may be due to changes in your subscription level. This may be the case when you stopped using the Premium version and became a free user of the streaming service. In this case, go to your Spotify settings and refer to the “Music Quality” section. If you had the highest level of music quality in the Premium version, then, of course, in the free version, this feature simply becomes unavailable to you. Just disable it in the settings and return to the standard sound quality.
If more than 30 days have passed since your device connected to the Internet, you may not be able to play the downloaded music. To save downloaded Spotify music, you need to use the app at least once a month.