If you use the Roku media equipment, you’ve probably encountered the private listening feature. It’s a very convenient option that allows you to watch your favorite movies and TV shows without disturbing your family members with loud sound. For example, you can watch a movie when your family is already resting or even sleeping, and it does not disturb anyone.
Very conveniently, private listening is available on all Roku streaming devices. You can use the Roku TV set-top box, the Roku streamer, the mobile app, and so on. All you have to do is have a pair of headphones and use Roku Listening. This will allow you to make watching television programs and movies as comfortable as possible for everyone.
What to do in case the private listening feature stops working? Despite the high quality of Roku products, such a technical malfunction can happen, as in any similar device.
There are several ways to troubleshoot a problem with private listening. As a rule of thumb, all problems can be combined into several options.
- As a general rule, the main cause of private listening malfunction on Roku can be an outdated version of the app. And in order to fix this flaw, you simply need to download an update to the app. After downloading the update, you start the streamer and try to use the private listening feature. Keep in mind that if you are using the remote control, it should take about five seconds after you press the private listening button.
- A second possible problem could be a lack of power in the remote control that enables the private listening feature. Check the batteries. The batteries may have just moved out of place. Fix them and try turning on the function by pressing the appropriate button and waiting at least five seconds. If that doesn’t work, replace the batteries or charge the remote control with a wire, if your version has this feature.
- If your remote is rechargeable, press and hold the pairing button for 20 seconds. It may help to reset the remote control.
- If you choose to reset your remote, turn it off, wait two to three minutes, and only then turn it back on. This time will be enough for the device to reboot completely.
- Well, it is likely that the solution to the problem will be to check the functionality of the headphones. It is possible that they are broken. If the headphones have self-contained charging, then check whether it has run out. In this case, simply recharge the device. If nothing helps, try borrowing someone else’s headphones and pairing them with your Roku device. If even in this case the problem is not solved, it means that it is not the fault of the headphones.
Well, do not forget that in case you were not able to fix the problem yourself, the company-seller always provides a minimum two-year warranty on the device. If the warranty has not expired, then you can go to the nearest service center or ask the seller to replace the malfunctioning equipment.