Why Isn't My Spotify Premium Subscription Active?

The Spotify music streaming service has free and paid versions. The service can be used for free all the time, but with significant limitations in its functionality. And you can subscribe to a paid subscription and get access to the entire set of functions of the green streaming giant. But here’s the problem – suddenly the subscriber discovers that his premium subscription is not active. What could be the reason?

It is possible that your premium plan was canceled because you have a registered card that is not working, has expired, or has no balance. You just need to go to the Spotify website, access your profile, and tap the drop-down menu to navigate to “Account”. Here open the General section and you will find: Your plan. You can see the payment, the price of your invoice and the payment method. Make sure your card is not expired or out of date, or make sure you have enough funds in your PayPal account to pay the fees if that’s your payment method.

The Spotify Premium student discount is valid for one year and you can use it for a maximum of four years. So we can get Spotify Premium for $4.99 per month instead of $9.99. But if a year has passed since its activation and you have not been able to confirm that you are still a student, it will be cancelled. Each year you must renew your student status until the end of the discount period.

In other words, before the year is up, you must log back into your university with your details and prove to Spotify that you are still a student. Also, it can’t be more than four years: after four years, you will automatically upgrade to a Premium Individual plan. You will need to fill in your first name, last name and email address from the university. Once received, it redirects you to your university’s website where you have to log in with SheerID for them to confirm it’s you and you still have access. If so, you can renew it for another year and save 50% off your monthly subscription. If you do not renew it, you will not be able to take advantage of this benefit.

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The Premium Family plan allows six subscribers to use the service at once for a total of $15 per month. Often, people who are not connected by family ties and even live outside the region where Spotify is present agree to share it.

The company also revised the provisions of the user agreement, obliging users to “from time to time” share data about their geolocation. In particular, family tariff subscribers must live at the same address. The information will be checked periodically via Google Maps. If a Spotify user refuses to confirm geolocation, the service administration has the right to deprive him of his family subscription. Thus, the service decided to fight the abuse of Premium Family. If an individual account costs $10 per month, then a family account costs $15 ($2.5 per person). Today, about half of customers use family subscriptions.

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